Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays.
Domestic Shipping (United States) We offer the following shipping options for all US orders:
- Standard Shipping — $8.00 (estimated delivery: 5–8 business days)
- Express Shipping — $15.00 (estimated delivery: 1–3 business days)
- Free Standard Shipping — on all orders over $69.99
International Shipping We ship to 27 countries worldwide, including Australia, Canada, the United Kingdom, Germany, France, Japan, and more. International shipping rates are calculated at checkout based on your location and preferred carrier (USPS or DHL Express).
Delivery times for international orders vary by destination and are estimated at 7–21 business days. Please note that customs duties, taxes, and import fees may apply and are the responsibility of the customer.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Lost or Delayed Shipments If your order has not arrived within the estimated delivery window, please contact us at smartlivingol.com and we will work to resolve the issue promptly.