Refund policy
Return & Refund Policy
Our Commitment Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Return Window We accept return requests within 30 days of the delivery date. Items must be unused, in their original condition, and in original packaging.
Eligible Returns You may request a return or refund if:
- The item arrived damaged or defective
- You received the wrong item
- The item was not as described
Non-Returnable Items The following are not eligible for returns:
- Items returned after 30 days of delivery
- Items showing signs of use or damage caused by the customer
- Sale or clearance items
How to Request a Return Email us at smartlivingol@outlook.com with your order number and photos of the item. We will respond within 2–3 business days with next steps.
Refunds Once your return is approved, refunds are processed to your original payment method within 5–10 business days.
Exchanges We do not offer direct exchanges. Please return the original item and place a new order.
Lost or Damaged in Transit If your order arrives damaged, please contact us immediately with photos and we will resolve it at no cost to you.